Product Support Specialist I

Job Description:

Zoovy, an award-winning E-commerce solutions company in Del Mar, is seeking Customer Service oriented Technical Support Representatives. The right candidates will help customers with tech support issues via telephone and email, and assist our users in the quick resolution of basic hardware, software and application issues.

In addition, you will have the opportunity for a quality-focused company that encourages employee empowerment, continuous improvement and customer satisfaction. All this and FUN too!

What to Expect:

Minimum technical experience is required, as Zoovy will provide training on our products and related technologies. Although technical experience is beneficial we are primarily interested in hiring dynamic and organized individuals that possess a strong work ethic, who enjoy helping others. This is an ideal job for anybody who is looking to work around a group of senior technical people and eventually advance into a more senior role. The environment is fast paced, intellectual and competitive - you will not be bored. The dress code is relaxed.

Essential Education, Skills and Environment:

- Minimum 2 years customer service in a technical environment
- Excellent communication skills with the ability to communicate effectively via telephone as well as email correspondence
- Strong understanding of PC software, operating systems and applications, networks, and possibly hardware (peripherals) with moderate-to-high level of internet/e-commerce skills
- Must possess an intermediate-to-complex knowledge of the functional specs of software, networks, and hardware
- Excellent problem-solving skills (issue resolution, clarity, probing)
- Experience with online marketplaces such as eBay preferred
- Ability to handle difficult customers
- Strong work ethic and customer service skills a must

Essential Duties and Responsibilities

- Train and assist our customers in design and usage of Zoovy E-commerce platform
- Respond to any incoming queries into the trouble ticket system. Identify customer concerns and resolve or escalate customer issues in a timely manner
- Ensure timely follow up to all customer tickets and make certain action is taken and issues are resolved. Inform senior technical staff as appropriate to ensure resolution
- Help analyze problem patterns and trends. Recommend corrective action where appropriate
- Perform Product Quality Assurance and release testing

Both full and part time positions are available.

Contact \|

Company Management Employment

Product Support Specialist I Job Description: Zoovy, an award-winning E-commerce solutions company in Del Mar, is seeking Customer Service oriented Technical Support Representatives. The right candidates will help customers with tech support issues via telephone and email, and assist our users in the quick resolution of basic hardware, software and application issues. In addition, you will have the opportunity for a quality-focused company that encourages employee empowerment, continuous improvement and customer satisfaction. All this and FUN too! What to Expect: Minimum technical experience is required, as Zoovy will provide training on our products and related technologies. Although technical experience is beneficial we are primarily interested in hiring dynamic and organized individuals that possess a strong work ethic, who enjoy helping others. This is an ideal job for anybody who is looking to work around a group of senior technical people and eventually advance into a more senior role. The environment is fast paced, intellectual and competitive - you will not be bored. The dress code is relaxed. Essential Education, Skills and Environment: - Minimum 2 years customer service in a technical environment - Excellent communication skills with the ability to communicate effectively via telephone as well as email correspondence - Strong understanding of PC software, operating systems and applications, networks, and possibly hardware (peripherals) with moderate-to-high level of internet/e-commerce skills - Must possess an intermediate-to-complex knowledge of the functional specs of software, networks, and hardware - Excellent problem-solving skills (issue resolution, clarity, probing) - Experience with online marketplaces such as eBay preferred - Ability to handle difficult customers - Strong work ethic and customer service skills a must Essential Duties and Responsibilities - Train and assist our customers in design and usage of Zoovy E-commerce platform - Respond to any incoming queries into the trouble ticket system. Identify customer concerns and resolve or escalate customer issues in a timely manner - Ensure timely follow up to all customer tickets and make certain action is taken and issues are resolved. Inform senior technical staff as appropriate to ensure resolution - Help analyze problem patterns and trends. Recommend corrective action where appropriate - Perform Product Quality Assurance and release testing Both full and part time positions are available.